Last updated: 1/5/2026
At Prexelo, every product is made to order. Because of this, our return and refund policy is slightly different from standard retail purchases. We’re committed to delivering high-quality products and resolving issues fairly when they occur.
1. Custom Products
All Prexelo products are custom-made based on your selected design, size, and specifications.
For this reason:
- We do not accept returns or exchanges for change of mind, incorrect size selection, or design errors made by the customer.
- Please review your order carefully before completing checkout.
2. Eligible Refunds or Reprints
You may be eligible for a refund or reprint if:
- The product arrives damaged
- There is a printing error caused by Prexelo
- You receive the wrong item or quantity
In such cases, we will:
- Reprint the item at no additional cost or
- Issue a refund, depending on the situation
3. Reporting an Issue
To report an issue, please contact us within [7] days of receiving your order.
Your message should include:
- Order number
- Clear photos of the issue
- A brief description of the problem
You can contact us at:
Email: support@prexelo.com
4. Non-Refundable Situations
Refunds or reprints will not be issued for:
- Minor color variations (due to screen differences)
- Incorrect sizes selected by the customer
- Design quality issues caused by low-resolution uploads
- Wear and tear after use
5. Refund Processing
If a refund is approved:
- Refunds are issued to the original payment method
- Processing times may vary depending on your payment provider
- Shipping fees are non-refundable unless the error was caused by Prexelo
6. Order Cancellations
Orders may only be cancelled before production begins.
Once production has started, cancellations are no longer possible.
7. Our Commitment
We take quality seriously and aim to resolve all issues fairly and promptly. If something isn’t right, we’ll work with you to make it right.
8. Contact Us
For any questions about this policy or your order, please contact:
Email: support@prexelo.com
Company: Prexelo